Understanding what Kanban is and what it is not, its beginnings, the principles, and the practices Adopting a service-oriented mindset Unhiding hidden work (visualization) Balancing demand and capability Using WIP limits to create a pull mechanism Identifying Work Item Types and Classes of Services Using flow metrics such as lead time, throughput, and WIP Dealing with work interruption and multi-tasking Learning ticket design for visualization impact Using metrics and charts to improve process and delivery Determining what to start, what to defer, and what to drop Learning STATIK, the Systems Thinking Approach to Introducing Kanban, to design your own Kanban system via an engaging and interactive workshop